About High Tide
High Tide is a retail-forward cannabis enterprise, with Canna Cabana as its flagship retail brand.
Canna Cabana is Canada’s largest cannabis retail chain, operating 220+ stores across Canada. High Tide’s latest updates also show continued expansion, with announced openings and acquisitions expected to bring the Canna Cabana store count to 228 locations across Canada.
At this scale, store operations are not just about completing checklists. They are about ensuring every store follows the same standards across Retail Ops, Visual Merchandising, Maintenance, and Compliance, every day.
About Amply
Amply helps multi-store retail teams digitise their store SOPs, audits, tasks, maintenance tickets, communication, approvals, and compliance workflows into one mobile app and live dashboard.
Instead of running store operations through paper, Excel, WhatsApp groups, emails, and scattered trackers, Amply provides store teams with one app to execute from and HQ teams with one dashboard to monitor operations across all locations.
Amply is used by 170+ retail and restaurant chains globally to automate daily store tasks, VM audits, store visit reports, maintenance tickets, compliance checks, communication, and more.
Primary Challenge
For High Tide, the challenge was scale.
As Canna Cabana continued expanding across Canada, Retail Ops, VM, Maintenance, and Compliance teams needed one unified system to manage store execution across all locations.
The challenge was not simply collecting data.
The real questions were:
- How do we ensure every store completes the right task on time?
- How do we make sure store teams follow the correct SOPs?
- How does HQ get real-time visibility without waiting for manual reports?
- How are maintenance and compliance issues tracked through to closure?
- How do multiple teams collaborate without maintaining separate trackers?
Before Amply, these workflows could easily become fragmented across forms, chat groups, calls, emails, and manual follow-ups.
For a category like cannabis retail, where compliance and operational discipline are critical, High Tide needed a more structured operating layer.
Our Solution
Amply brought High Tide’s Retail Ops, VM, Maintenance, communication, and compliance workflows into one platform.
Store teams could:
- Complete tasks
- Submit photos
- Raise issues
- View instructions
- Respond to assigned workflows
All from the mobile app.
HQ teams could monitor:
- Task completion
- Pending tasks
- Weak-performing stores
- Missed submissions
- Compliance gaps
- Maintenance tickets
- Overall store performance
Through live dashboards.
Operational Transformation
Amply helped High Tide move from:
- Scattered tasks → One execution platform
- Manual follow-ups → Automated reminders
- Raw checklist data → Live dashboards
- Store issues on chat → Trackable maintenance tickets
- Compliance checks → Measurable store KPIs
The key shift was simple: store execution became visible, structured, and easier to manage across locations.
Impact
With Amply AI, Canna Cabana achieved:
- 99% retail store compliance with regulatory standards
- 92% audit accuracy across locations
- 41% reduction in compliance-related issues
However, the bigger impact was operational.
High Tide’s teams could now manage Retail Ops, VM, Maintenance, tasks, communication, and compliance across all stores through a single platform.
As a result:
- HQ gained real-time visibility
- Store teams received a simple execution app
- Teams reduced manual follow-ups
- Leadership focused on weak stores and exceptions instead of waiting for fragmented updates
Amply helped High Tide:
- Improve store accountability
- Create real-time HQ visibility
- Reduce compliance gaps
- Bring multiple store teams into one operating system
Maintenance Tickets & Store Issue Resolution
For High Tide, one of the most important Amply modules was Maintenance Tickets and Action Tracking.
In a large retail network, store issues arise every day:
- Lighting
- Fixtures
- IT issues
- Store assets
- Repairs
- Vendor follow-ups
When these issues are managed through calls, WhatsApp, or email, it becomes difficult for HQ teams to know:
- What is open
- What is delayed
- What has been resolved
Amply structured this entire workflow.
Store teams could raise maintenance tickets directly from the mobile app, including:
- Category
- Priority
- Remarks
- Photo proof
Tickets could then be assigned to the appropriate owner or department, with visibility into:
- Open issues
- Pending issues
- Overdue issues
- Resolved issues
- Escalated issues
HQ teams could track:
- Turnaround times (TAT)
- Recurring store issues
- Issue categories
- Closure status
From a single dashboard.
The biggest shift was simple:
Every store issue became traceable from reporting to closure, with proof.
For High Tide, this created greater speed, accountability, and visibility while keeping Maintenance connected with Retail Ops, VM, Communication, and Compliance in the same platform.
From the High Tide Team
Amply transformed how our Retail Ops, VM, and Maintenance teams operate. We now run tasks, communications, and compliance across all stores in one app, with real-time dashboards for HQ. Their support is outstanding, and the system is incredibly easy to use. Exactly the kind of partner you want for the long run.
From the Amply Team
High Tide is exactly the kind of team we love working with, large, fast-moving, operationally sharp, and serious about execution. With Canna Cabana, the goal was not to add another tool. The goal was to bring Retail Ops, VM, Maintenance, communication, and compliance into one simple operating system for all stores. It has been exciting to see how their teams adopted Amply and turned store execution into real-time visibility for HQ.
Ready to Modernise Store Operations?
Not sure where to start?
Book a free Store Operations Audit and we’ll show you what Amply can automate for your retail chain.
- 99%
- Retail store compliance
- 92%
- Audit accuracy
- 41%
- Fewer compliance issues
