Raise and manage maintenance tickets for IT, VM, and more — right from the Amply app. Collaborate with multiple teams, auto-escalate delays, and track every ticket’s status, TAT, and resolution rate in real time.
"The tool has significantly streamlined our workflows, improved visibility across teams, and made task tracking far more efficient. Amply has become an essential part of our daily operations."
Store teams log issues easily from the app
Work together on resolving one ticket
Escalate unresolved issues on time
Store confirms repair before closure
Monitor turnaround time by category or zone
Visualize ticket status and resolution trends
Get alerts for new, pending, and escalated tasks
Log IT, VM, infra tickets — all in one place
Create action tickets in a few taps. Tag owners, add images, and kick-off resolution immediately.
One-tap ticket creationOwner & team taggingPhoto/attachment supportNo calls or back-and-forth — clear accountability from day one.
Loop in store staff, maintenance heads, and vendors on a single threaded timeline.
Comments & mentionsStatus historyFull audit trailEveryone stays aligned with real-time updates.
Set time-based rules to auto-escalate unresolved tickets to the next level.
SLA timersRule-based escalationSmart alertsNothing slips through the cracks.
Require on-ground confirmation with proof before a ticket is officially closed.
Photo/video proofManager sign-offClosure checklistClose the loop with accountable verification.
Monitor turnaround time for every ticket to benchmark and improve resolution speed.
Per-ticket TATTeam benchmarksDelay insightsSpot bottlenecks early and act fast.
View status, assignees, and timelines for every ticket across locations in one place.
Open/In-progress/Overdue viewsFilters by team/locationReal-time KPIsTotal visibility over maintenance operations.
By automating SOPs and freeing up 1+ hour of manager time daily.
"Before Amply, it was impossible for us to get a pulse of what was happening at our stores. Now, with over 200 locations running fully digitized operations on Amply, it's become an essential part of how we manage store ops."
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