Amply's Ops Manual - One Place for All Store Docs

The Challenge

A rapidly growing coffee chain with 120+ stores across multiple cities struggled with document chaos. Critical SOPs, brand guidelines, training materials, and equipment manuals were scattered across emails, WhatsApp groups, and shared drives.

Key Pain Points

• Documents lost in endless email threads and WhatsApp forwards
• No way to track which store managers had seen critical updates
• Inconsistent execution due to outdated or missing SOPs
• Security concerns with downloadable brand guidelines
• Time-consuming manual follow-ups to ensure document receipt
• Different versions of the same document circulating

The Amply Ops Manual Solution

Amply’s Ops Manual became their central document hub—a secure, organized space where all critical documents live in one place, accessible to the right people at the right time.

Secure Document Management

All brand guidelines, SOPs, training materials, and equipment manuals were uploaded to Ops Manual with view-only access. No downloads, no screenshots, no forwards—complete control over sensitive content.

Real-Time View Tracking

For the first time, the management team could see exactly which store managers had viewed each document, when they accessed it, and how long they spent reading it.

Implementation Results

Eliminated Document Chaos

Store managers now access all documents through one app. No more searching through email threads or asking colleagues for the ‘latest version’ of SOPs. Everything is centralized, current, and instantly accessible.

Improved SOP Compliance

With clear visibility into document access, the team could proactively follow up with managers who hadn’t viewed critical updates. SOP compliance improved by 85% as teams consistently referenced the most current procedures.

Enhanced Security & Control

Sensitive brand guidelines and proprietary training materials remained secure with view-only access. The risk of documents being shared outside the organization was eliminated.

Time Savings

The management team saved 12+ hours weekly that were previously spent on manual document sharing, follow-ups, and version control. Automated tracking eliminated the need for constant check-ins about document receipt.

Business Impact Summary

• 12+ hours saved weekly on document management tasks
• 85% improvement in SOP compliance across all stores
• 100% visibility into document access and engagement
• Eliminated security risks from downloadable documents
• Reduced email communication by 70%
• Consistent brand execution through updated guidelines
• Faster onboarding for new store managers

Ready to Eliminate Document Chaos?

See how Amply’s Ops Manual can centralize your documents, track engagement, and improve compliance across all your stores.